Refund and Returns Policy
1. General Policy
plazashop strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may return or exchange eligible items in accordance with the terms set out below.
2. Eligibility for Returns
2.1. Time Frame
Returns must be initiated within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.
2.2. Condition of Items
Returned items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and tags. Products that have been altered, washed, or otherwise used are not eligible for return.
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. You will receive a Return Merchandise Authorization (RMA) number and detailed instructions.
3.2. Shipping the Return
All returns must be shipped using a trackable carrier. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on the part of plazashop. Include the RMA number on the outside of the package.
4. Refunds
Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price of the returned product, less any applicable shipping charges, unless the return is a result of a mistake by plazashop.
5. Exchanges
If you prefer an exchange for a different size, color, or a similar product, please indicate this in your return request. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed according to the Refunds section.
6. Non‑Refundable Items
- Gift cards and digital download codes
- Personalized or custom‑made products
- Items marked as final sale
- Products that are perishable or have a limited shelf life
7. User Responsibilities
Customers are responsible for providing accurate contact information, complying with the return instructions, and ensuring that returned items are securely packaged. Failure to follow the return procedure may result in delayed processing or denial of the return.
8. Contact Information
If you have questions about this policy, please contact us:
Email: [email protected]
Phone: +1 (206) 919-4335
Address: 7319 Northeast Main Drive, Seattle, Washington 98153, United States
9. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. plazashop reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitute acceptance of the revised terms.